Privacy Policy

Effective Date: 1st January 2025

At Hive Home Ltd ("we," "our," "us"), we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website, [your website URL] ("Website"). By using our Website, you agree to the terms outlined in this privacy policy.

1. Information We Collect

We collect personal data in the following ways:

• Information You Provide: We collect information that you provide directly to us, such as when you fill out forms, create an account, sign up for newsletters, or contact us. This may include your name, email address, phone number, and any other details you provide.
• Automated Data Collection: We collect data automatically when you use our Website, including your IP address, browser type, device type, operating system, and browsing behavior. This is collected via cookies and other tracking technologies.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide, operate, and maintain our Website
• To process transactions or respond to inquiries
• To send you marketing communications (with your consent)
• To improve the functionality and user experience of our Website
• To comply with legal obligations

3. Legal Basis for Processing Your Information

Under the UK GDPR, we rely on the following legal bases for processing your personal data:

• Consent: We may process your personal data with your consent, such as when you subscribe to our newsletter.
• Contractual Necessity: We may need to process your data to fulfill a contract with you, such as providing services you request.
• Legitimate Interests: We may process your data for our legitimate interests, such as improving our services and marketing, unless these interests are overridden by your rights and freedoms.

4. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your personal information with third parties in the following circumstances:

• Service Providers: We may share data with trusted third-party providers who help us run our Website or deliver services (e.g., payment processors, hosting providers).
• Legal Requirements: We may share your personal data if required by law, or if we believe that sharing is necessary to protect our rights, comply with legal obligations, or respond to legal requests.

5. Security of Your Information

We take reasonable steps to protect your personal data from loss, misuse, or unauthorized access. While we employ security measures to protect your data, no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can request that we correct any inaccuracies in your personal data.
• Erasure: You can request that we delete your personal data in certain circumstances.
• Restriction of Processing: You can request that we limit the processing of your personal data in certain circumstances.
• Data Portability: You can request that we transfer your personal data to another service provider.
• Objection: You can object to the processing of your personal data in certain circumstances.

To exercise these rights, please contact us using the contact details below.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small files that are stored on your device to collect and store information about your activity on our Website. You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy] (if applicable).

8. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external websites. We encourage you to review the privacy policies of these third-party sites before providing any personal data.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we update this policy, we will revise the “Effective Date” at the top of the page. We encourage you to review this privacy policy periodically.

11. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

Hive Home Ltd
Info@hive-house.co.uk